Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lux Your Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luxyourstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@luxyourstyle.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@luxyourstyle.com
Pajamas are cool, silk, very pleasant to the body. Sleeping in it with a pleasure. Ordered size L for parameters 90/75/100 cm, height 163 cm, sat perfectly, free, as it should be.
Ordered 11.11, came 17.11 , this is very cool! There are no complaints about quality at all, the seams are even. Stick out a little thread, but it's not a problem. On og-85, ot-70, ob-100 size L came up perfectly. Pants sit well, the elastic does not press, the length approached. Sleeves are long (but I have a height of 165), and in the shoulders a little too big, for me, it's not scary.
Very fast delivery. Pajamas excellent
love them ...perfect and came very fast . .thank you and stay safe
For their money is excellent))) But a little big for size XXS
Perfect! Take a size above.
Girls, the kit is just super! The quality is very good. Sewn neatly, the fabric is not thin, but very even dense, pleasant. Take it will not regret it. I wear 44, took M and sits perfectly I'm happy with the purchase!!!
The pijama looks good, altough the seams are not so perfect. The pants are a bit short and tight and I'm afraid they will rip if I strech too much. The material feels good and the colors are beautiful. I bought an M for 1.65cm and 60kg.
Received quickly very beautiful
good stuff. exactly match with description
Its worthy, At 44 the size took M. Looks great
Products such as in photo
Pajamas with exellent quality everything is perfect
Very satisfied with pajamas, at 98-74-98 took XL, sat perfectly, after washing did not fall apart
Pajamas came very quickly, took 5XL to be free. Pants on an elastic band, does not press. It's perfect! Everything I wanted! Quality is super! Does not stink, threads do not stick out! Super! I'm so glad! My parameters are 110-90-110, weight 80, height 168. Came well packed,take it ,girls, you will not regret!
Corresponds to the description and photo. Ordered size L, my parameters 160 height, og90, from 72, about 92-it would be possible and M order, sat down freely, the sleeves are a little long, pants cover the bone on the leg. The fabric is pleasant, satin, does not rustle, does not magnetic, sewn well, threads do not stick out and do not fall asleep. I liked pajamas, cool, very comfortable in it.
I took it as a gift, everything got to it, the quality of the norms. Recommend!
So comfortable
Quickly delivered and in good quality! Thank you very much
The price is just fine, I'm madly happy with the purchase, I recommend! ! On the parameters of height 167 cm, og85, ot-75, ob-95 I bought the size L. The underlay of sleeves and pants she sat perfectly, the elastic band at the waist does not press, the fabric is pleasant to the body. Composition of pajamas: polyester, cotton. Quality is really good, pajamas without hooks, all lines are even, threads do not stick out, ironed it through gauze on 2 Iron mode, washing is recommended at 40 degrees, manual. On the chest on the right there is a pocket, (panties without pockets), pajamas were neatly folded and packed in a zip bag with a clasp, there was no foreign smell.
Everything I wanted. On weight 49 kg. took M. The sleeves are slightly long, but I assumed so. Everything is sewn flat and neat. Nothing sticks out anywhere. The only thing, buttons for white most likely I'll change. The parcel came very quickly. Looked the same suit from other stores more expensive, but I chose this and price and quality-everything is on top.
got a size M for a 12yr old girl and will be perfect with small sizing
Pajamas fire! The main thing after patting is to break through the antistatic. And so sits bombers of course, the main thing is to buy more. I have a Russian size XS-s, here took M-delight!
Very cool pajamas! Pleasant to the body, comfortable. Sleeping with it is very nice. I don't want to get out for the all day.
absolutely awesome. get one size bigger to have the comfy feel