Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lux Your Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luxyourstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@luxyourstyle.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@luxyourstyle.com
Everything corresponds to the descriptions
Just like in the picture
The backpack came very quickly, the quality of 9/10, same as in the picture, the material is dense. Recommend!
Incredibly fast. delivered directly to the wicket. 17 inches small. In the photo with it in the growth of 180.
Wonderful backpack! Made very high quality. Compact, but very roomy. A lot of offices and pockets. Outside is a USB connector. Many thanks to the store for the quality goods and fast delivery!
It arrived in two weeks and in excellent condition
Great backpack. The parcel came quickly, multipockets, the quality is excellent, roomy. Recommend.
Very satisfied with the backpack, I use it for a week. I took 19 size, A4 format fits without any problems. The parcel received twelve days after placing an order.
A good backpack, small, but everything that needs to be placed. The color is dark blue, not the same as it turned out in the photo, more beautiful. Excellent seller, I recommend.
Looks a bit small for a big person, but for the using and carrying smalls things ,its fine. Satisfied overall
first shipping, great material, has many pockets and lots of storage, the solution to charge smartphone is really good.
Quality is super! At 5 ++++ was a little delay with delivery, for 4 days, and in general, everything is super! I'll order one more!
The order came on time. Quality is good. The material is dense. You can take it.
Norms
It's very good quality！
I thought he was a little bigger but it's okay
The parcel went 6 days, the backpack I like, the quality is good.
In photos 17 and 19 inches, there is no difference. very satisfied.
The bag is smaller. But the tablet 10.1 comes in, Zippers are good quality too. satisfied.
Very nice backpack.
Backpack of good quality from good dense material. The seams are even, neat, the accessories are pleasant to the touch. There are reflective comfortable adjustable strap. Size: bottom 22*11, height 40 cm. Note, it is triangular in shape, the A4 format folder does not fit into it
Good quality, locks look reliable. At the inspection there are sticking threads, but only three of them found. In general, is a good backpack.
Super satisfied with this product, beautiful with good quality, exceeded my expectations, arrived before the scheduled date. Super recommend
The product is excellent, all corresponds to the description.! Came before the declared period, just five days, delivered by courier. Seller recommend!
The quality is excellent, at altitude, roomy, many pockets and there is a pocket on the chest strap, small one is for keys.. I'm happy with everything, thank you.