Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lux Your Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luxyourstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@luxyourstyle.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@luxyourstyle.com
The quality is good ,and the seams also size 3xl ,I weight 95kg and measure 183 cm
My son liked it. Height 158.
Cool sweatshirt, delivered in 5 days, which is very pleasant surprised, and grateful to the store, rather I will order more)
Very cool sweatshirt, warm. I took the size S L and the hoodie sat down as I wanted.
I ordered a male cloth for myself (female). The impression was that it is Xs, and female))) the quality is good, the seams are even, then if that's what, I'll complement. For its price, the goods are excellent, but the size is better to take more. By the way, the laces in the hood are very long.
The fabric is soft and excellent, warm. In general, for its price is the most.
The quality is excellent! Warm, soft, the seams are even. For a child of 11 years I ordered s.
Very small
In general, I am satisfied
Everything is super, to the store Thank you very much!!!
Good, dense. I ordered at my 52 R XXXL-sits freely as an oversize, as I wanted. I liked it. I
Roll up 100%, but bought a machine to remove pellets .. Dense volume, took for oversea and for winter)
I'm very happy. I ordered 2 sizes more to sit like an oversize. Thank you so much to the store.
Delivery is fast, warm). Just for the winter. Height 185 took XXL
The sweatshirt is very pleased) Warm, comfortable, inexpensive. In the photo, I (height 168 cm, average physique) in a sweatshirt (size m). Right on my figure. On sale I ordered two more, other colors and sizes L, so that they were slightly freer.
The goods came quickly, the size did not fit a little, took M, sits like S, but it is quite possible to wear, the material is pleasant, the jacket is very warm
The jacket is quite good, but for its money it's cool, I would advise it, well, let's just say, I was pleased)
Cool. I ordered the size S, my parameters are 85-64-90. Came very quickly, in about 10-16 days.
Very cool, the color is generally cool
A good hoodie for your money, I took M for height 158. Well approached thanks to the store, I recommend!
I liked everything, the material is good
everything is super, I am 195 cm 110 kg maybe 4 xl
Very soft and pleasant to the body. On the size 42-44 took the size s and did not regret.
For such a price everything is perfect. The goods were tracked, received quickly. Sits clearly in size
Great!! Fat, on "fur." Took a big one for a teenage girl, fashion for an over size)))