Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lux Your Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luxyourstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@luxyourstyle.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@luxyourstyle.com
Ok but the inside of these are super soft :)
Took XL for 182/63 Inside as if fleece, pleasant to the body, not particularly warm Sits like an oversize
I'm shocked, it's perfect. It came very quickly and the quality is excellent
Very cool!! I myself size XS but specially took M. very soft, the quality is good, the threads do not stick out, does not stink, dense, sooo satisfied!
The sweatshirt is very high quality and pleasant for the body, Took L as oversize Thank you store, recommend
Loved it! Fabric is good- not thin but also not too rough, super true to size! I’m 1.68 and wanted it to be super over size and that’s what I got. I’m very pleased
Very soft and pleasant to the body, the color is very beautiful saturated and at the same time not bright, I really liked it) took as an oversize
The jacket is good made qualitatively. Size S on the parameters height 161 cm, weight 48 kg, OG 84 cm was too big.
I ordered XL, but I needed a smaller size. On height 164 it is better to order m. The quality is good, the color too, the threads do not stick out.
Not the first time. Everything is fine. Thank you
Great product, very comfortable and cute, arrived before the estimated date,highly recommended
It came quickly. Soft warm sweatshirt, size L
I like it very much in sock, warm, inside the fabric is like fleece. I'm happy with everyone. Thank you very much
Cool! Everything came in fast. Packed well. Pleasant to the body
Lovely
Size XXL. took on height 190 cm. weight 95 kg. Chest 118 cm. shoulders in place. Inside the fleece. thank you.
The sweatshirt is just super. I would take three orders at once. Excellent quality. I liked everything. No smell. I recommend to buy.
Very good jacket. Warm, pleasant fabric. Delivery mega fast. It's what I wanted.
Delivery is fast, delivered in good condition. Corresponds to the description. Fits well. Excellent quality. Excellent purchase. Great store. Thank you.
the color isn't that dark, but it's still really beautiful and well done. Unfortunately it's big for me, next time I will buy an M
the fabric is so soft and warm! no smell and the packaging is so cute!! im normally a size small or extra small but im quite tall, so i ordered a size large for an oversize fit. and it worked ^^, it fits oversized and its perfect for my height! would recommend
Thank you wear well will Reply
Warm, fleece, will go for autumn/spring (for summer it will be thick maybe). The material is pleasant, but the spools are likely to appear and quickly enough. Rubber bands stretch well, not very tight, but the jacket itself does not stretch at all. I took XL for a height of 170 og 85 from 65, it turned out draw such an oversize, I think it was possible to take XXL.
Perfect sweatshirt! It came well packed, the material is of great quality, on the inside is fleece, very cozy. Thank you!
Photo of a teenage son growth 173 svitshot 3HL oversize, as he wanted