Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lux Your Style (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luxyourstyle.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@luxyourstyle.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@luxyourstyle.com
Pajamas fire. The quality is excellent. It came quickly. On height 167 size XL sat perfectly.
Beautiful quality pajamas made of dense cotton..
Great pajamas! Soft, the seams are neat. Satisfied with the order
The first feeling is good. The fabric is soft, I do not know how it will be after washing, will not sit down... At its Xs height, 169 took the size of L.
Super! And fast delivery , and cotton, and bright print, and good size. Pajamas as if from a brand store-will be super and for a gift. Size XL on parameters 172 short pants, 100-70-103 village all as poured. The jacket is slightly free. it is elegant, comfortable, soft-perfect pajamas!
Great kit. Print quality, threads do not stick out. Cotton, fairly dense, not gauze transparent. At its height of 158 and ot58, ob90 and og90 ordered M. I sat perfectly on my height, at a height of 162 maximum. Above-will be short. After washing at 30 degrees ,it became even better (photo after washing, where the shirt is unfastened); it is visible, that the sleeve became slightly shorter. I recommend , i will order more.
Very cool quality, delivery in time, on height 180 and weight 75 I Took XL and did not regret it, freely as I love! I'm delighted!!!
happy with item purchased
Quality is just great! Very dense and pleasant fabric. At its size m took more. Washed at 20 degrees.
Fast delivery ,good quality , warm pajamas. My height 155, weight 52
the seller undoubdetly did his best. savings for didn't go in vain, the product is more than fine
It took me some time to find a for such a modest price. Thanks to the seller!
just the right one for me
i am delighted. matches the photo in full
Given that this is a really low cost , i'm truly astonished with the purchase. The store is great!
Thank you! Received exactly as in the description.
Stunning suit, gentle soft. On height 176, approached well. Washed in cold water , everything is fine.
As I can judge from my experience, the quality of is more than satisfactory
Wow, it actually amazing. I highly recommend it!
Budget from a reputable store? This is perfect!
a very good price for the quality
This pajamas is my best find on Ali! Only took, she perfectly sat down (size m on height 160 and 44R). The color is the same as stated, everything is sewn neatly and looks not cheap. Very satisfied, I recommend!
The quality is good, the fabric is pleasant, but quite dense, it will not work for the summer. If it does not sit down after washing, then it's generally an ideal pajamas.
Pajamas are just great!!! I'm totally delighted with her! I recommend it!!! Quality on all 100%
I was very satisfied. The quality is excellent. The material is very soft (cotton). I ordered XL-for my parameters 100*90*105, i recommended. Buy it, you will not regret.